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© Copyright Notice Below |
by Andre Vatke
Do you ever get frustrated with prospects?
Last week I found my phone ringing and saw a number I didn’t recognize on the caller ID. Usually I let those calls go to voice mail, but not this day.
For some reason I answered and a lady with a pleasant voice started talking to me about lead generation for my
business. I was amused because that’s what my company does! But on the other hand I was curious and the lady was very pleasant so I continued to talk with her.
She managed to setup an appointment for me a few days later with a sales agent. Never once did she ask what my company does, what my role is or truly qualify me for the sales agents time.
When the sales agent called at the scheduled time, I had forgot about the meeting (because there really wasn’t anything in it for me) and I was out of the office. The agent left a nice message on my voicemail yet not one that compelled me to return his call.
Here’s what the sales agent did right…
When he left his message he never once sounded irritated that I stood him up. He didn’t even mention it and he certainly didn’t try to make me feel bad for it.
What happened next impressed me.
The agent called back the next day. Again it went to voicemail. Without a hint of frustration or disappointment in his voice he went right into how he could help (a practiced opening statement) and that since he had missed me he would like to schedule a time to go over the benefits of his service with me.
No frustration, no irritation, just a pleasant tone.
How many times do you find yourself frustrated when you can’t reach your prospect? Does this come through in your message? Does it come through in your next call?
What does that frustration do for your prospect? Does it make them more or less likely to want to talk with you?
Prospects want to feel at ease. And while they are skeptical and treat you that way, you should never return the favor. Always treat your prospect with professional respect, courtesy and most importantly with kindness. Doing so will pay off big.
Don’t forget about having the right words to say once you have your prospect in the phone! That’s where Leaders Club can give you the professional edge.
Join Leaders Club risk free today and discover prospecting strategies so advanced they are actually simple!
Recommended Related Leaders Club Training Programs:
About the author: Andre Vatke, is the founder of Leaders Club which has taught tens of thousands of network marketers how to create lasting professional businesses since 1994.
Copyright © 2007 Target Media Group, Inc. All Rights Reserved. Article may not be reproduced in any format without express written permission. Subscribe to our free weekly newsletter and receive articles, tips and motivation for your business.
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Overheard: Have you ever found yourself in a position where you're about to do something but, there's a nervous feeling at the pit of your stomach saying, "I don't
know what's gonna happen if I do this,"? - Arman Vakili |
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